Clarity helps families and independent schools manage their financial aid process. Our first product is the easiest and fastest financial aid application in the industry and has been used by tens of thousands of families to receive financial aid.
Understanding the user experience and potential challenges of the financial aid application is crucial, especially in identifying moments of confusion or when users might need external help, and in assessing the overall usability and accessibility of the application.
UX Research - In-Depth User Interviews, Stakeholder Interviews, UX Evaluation, Usability Testing
Figma, Ms Word, Userinterviews.com
Evaluating user journeys through a blend of interviews, interface reviews, and real-time observations.
The document below contains detailed infrmation about Researcj Objective, Study Methodology and Participant Screening Questions.
These slides include detailed information about study limitations, and detailed research and recommendations for each methodology.
